BOOKING & COMMERCIAL POLICIES
Cancellation & Refund Policy
REDANCHOR provides both project-based business services and individual residential cleaning services. Cancellation, rescheduling and refund conditions depend on the type of engagement and the applicable agreed terms.
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Website prototype: wording requires final legal and factual verification before production launch. It does not replace agreed contracts or professional legal advice.
Business & Commercial Projects
For industrial, commercial, facility-management, manpower and other business engagements, cancellations, changes in scope, advances and refunds are governed by the accepted quotation, purchase order or written agreement.
Any applicable work already performed, mobilisation arrangements, committed resources or other agreed charges are considered according to those terms and applicable law. No universal refund percentage applies to all business projects.
Residential Cleaning Bookings
For individual residential-service customers, the booking-specific cancellation conditions must be communicated before confirmation and payment.
Customer-Initiated Cancellation
Once a residential cleaning booking is confirmed, customer-initiated cancellation is ordinarily non-refundable under the accepted booking terms, except where a refund or other remedy is required by applicable law.
REDANCHOR Unable to Confirm
If REDANCHOR cannot confirm the requested residential booking, the advance amount received for that unconfirmed booking will be refunded in full.
Changes & Exceptional Circumstances
Rescheduling, changes to the agreed services, non-performance concerns or other exceptional circumstances will be considered under the relevant agreement and applicable consumer or commercial law.
This policy does not exclude mandatory statutory consumer rights.
Refund Enquiries
For cancellation, rescheduling, payment or refund assistance, email the team. Where relevant, provide the booking or project reference so the engagement can be identified.